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Claim Process

Exhaustive Guide To Cashless Claims In Group Health Insurance

Exhaustive guide to cashless claims in Group Health Insurance 11 1

Cashless claim in health insurance is a benefit that allows policyholders to receive medical treatment without having to pay for it out of their own pocket. Instead, the insurance company pays the hospital directly, eliminating the need for the policyholder to wait for reimbursement. This feature has become popular among policyholders, as it eliminates the stress and financial burden of paying for medical expenses.

What are the documents required for the cashless claim process in health insurance?

  1. Health insurance policy documents / eCard: The policyholder must provide a copy of their health insurance policy or eCard and any other relevant documents.
  2. ID proof of the patient: The policyholder must provide a valid ID proof such as a passport, driving license, PAN card or Aadhaar card.
  3. Past treatment records like medical diagnosis or prescription papers (if any): The policyholder must provide a copy of the medical diagnosis, which includes the doctor’s report, medical test results, and prescription.
  4. Pre-authorization form: The policyholder must fill out a pre-authorization form, which is provided by the insurance company, and submit it along with the above-mentioned documents.
  5. Any other relevant documents supporting current diagnosis: Additional documents may be required depending on the policy and the nature of the claim.

How to navigate the cashless claim process with ease?

The steps to avail cashless insurance in a network hospital are:

  1. Check Eligibility: Before seeking medical treatment, check if you are eligible for cashless insurance under your policy. Some insurance policies have restrictions on the type of treatments covered.
  2. Choose a Network Hospital: Find a network hospital that provides the medical treatment you require. You can find a list of network hospitals on your insurance company’s website or by calling their customer service.
  3. Inform the Insurance Company: Intimate your insurance company of your intention to avail cashless insurance. Provide details such as your policy number, the hospital you will be admitted to, and the type of treatment you require.
  4. Provide Information to the Hospital: Once you have been admitted to the hospital, provide the hospital with your insurance policy details, including the policy number and the name of the insurance company.
  5. Pre-Authorization: The hospital will then initiate a pre-authorization request to your insurance company. This is a process where the hospital provides details of your medical treatment and the estimated cost, and the insurance company confirms that the treatment is covered under your policy.
  6. Approval or Denial of Claim: Based on the pre-authorization request, the insurance company will either approve or deny your claim. If the claim is approved, the hospital will proceed with your medical treatment. If the claim is denied, you may have to pay out-of-pocket and claim reimbursement from the insurance company later.
  7. Discharge and Payment: Upon discharge, the hospital will directly bill the insurance company, and you will not have to pay anything out-of-pocket. In some cases, you may have to pay a portion of the medical bills, and the insurance company will cover the rest.

By following these steps, you can avail cashless insurance and receive medical treatment without having to worry about paying the medical bills at the time of treatment.

What are the reasons for deductions in a cashless claim?

It’s important to understand the terms and conditions of your insurance policy and the reasons for deductions, so that you can avoid any surprises or unexpected expenses when making a cashless claim. In a cashless health insurance claim, the insurance company may make deductions for various reasons, including:

  1. Room Rent: The room rent may be limited to a certain amount per day under the policy, and any amount exceeding this limit may be deducted from the claim.
  2. Co-Payment: Some insurance policies may require policyholders to pay a co-payment, which is a portion of the medical expenses. This amount will be deducted from the claim.
  3. Non-medical Expenses: Expenses such as cosmetic products, telephone charges, laundry, food, etc. may not be covered under the insurance policy and will be deducted from the claim.
  4. Pre-existing Conditions: If the medical treatment you received is related to a pre-existing condition, the insurance company may make deductions for this treatment.
  5. Non-network Hospitals: If you receive medical treatment at a non-network hospital, the insurance company may make deductions for the expenses incurred.
  6. Unauthorized Treatment: If the medical treatment you received was not authorized by the insurance company, the expenses incurred may be deducted from the claim.
  7. Exclusions: Certain treatments or procedures may be excluded from coverage under the insurance policy and will be deducted from the claim.

What is the difference between cashless and reimbursement claim?

Below is a concise comparison table that highlights the significant difference between the two primary types of health insurance claims: cashless and reimbursement.

BasisReimbursement claimCashless claim
PaymentYou pay for the medical expenses and later claim reimbursement from the insurance company.The insurance company pays the medical bills directly to the hospital
ProcessYou need to keep all the bills and receipts and submit a claim to the insurance company after discharge.You need to inform the insurance company and the hospital before hospitalization, and the hospital sends a pre-authorization request to the insurance company.
TimeYou need to pay the bills first and then wait for the insurance company to reimburse the expenses.The cashless process is faster, as the hospital bills are settled directly by the insurance company.
Network HospitalsReimbursement process can be availed at any hospital subject to terms ( should not be blacklisted, should meet the minimum criteria for being called a hospital i.e. number of beds, ICU, trained staff etc)The cashless process is only available at network hospitals of the insurance company.

In conclusion, cashless claims in health insurance can provide a convenient and stress-free way to pay for medical treatment. With a cashless claim, policyholders can receive medical treatment without having to worry about paying for it upfront, as the insurance company will pay the hospital directly. However, it’s important to understand the terms and conditions of your insurance policy, including the network hospitals, the reasons why a cashless claim may be rejected or subject to deductions, and the steps to file a cashless claim. 

By being informed and proactive, you can take advantage of the benefits of cashless claims under your health insurance policy and receive the medical treatment needed without financial stress.

In case you need any support, feel free to reach out to our expert team.

Please get in touch with us at any stage of your hospitalisation requirements. 

While our endeavour is to ensure that you are not inconvenienced on any count. At, we represent your interests above all else. Our commitment and actions are aligned to ensuring that the process is smooth for you.

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